Delivered by:
Scottish Association for Mental Health (SAMH)
Aims and Objectives:
This course will cover the same content as Mental Health: Supporting Others:
- The definition of mental health and wellbeing
- What is stigma and discrimination & how does this affect mental health
- Common mental health problems, more specifically depression and anxiety, with short case study and signposting for further reading
- Early warning signs and triggers, and how we might spot the signs of poor mental health
- Preparing to have the conversation around mental health- how, why, where? Followed by ‘useful phrases and tips’
- Group skills practice scenarios with prompting questions- office/work-based scenarios.
- Our limitations as caregivers and the value of signposting.
- All participants will be given a starter toolkit for signposting others for support, and encouraged to continue research for their own toolkit in their own time
But will additionally include:
- Consumer vulnerability
- Spotting the signs of poor mental health in customers through face-to-face, virtual and telephone correspondence
- Skills practice scenarios will be bespoke to customer-facing roles for example, retail assistants, call centre advisors.
Duration:
2 hours
Audience:
This course is specifically designed for those who are employed/volunteer in a non mental-health specific customer service role, but may be required to support a customer through face to face, virtual, telephone interactions.
Delivery Method:
Online (face to face option)
How to book:
For more information on SAMH training and to download their synopses here , or email training@samh.org.uk for more information.
